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IT Solutions

eCreek Solutions Group lets you pick and choose the services you need for your business, including the following:


                Unlimited Remote IT Helpdesk 
               Projects for Servers, Networks, and Devices
                Network and Carrier Support
               Vendor Management
                Phones as a Service


eCreek’s monthly helpdesk service is a package to provide remote IT support on a per user basis to support your team, devices and applications. Increase efficiency and gain productivity by using our talented IT team.

eCreek’s Helpdesk Package includes:

  • Unlimited Remote Support 
  • Support for Servers, Desktops, Laptops, Mobile Phones, Tablets, Remote Agents, VPN Workstations, and Printers
  • Vendor and Carrier Management
  • Domain Management
  • Sourcing and Purchasing
  • A la carte options available: Cloud Backup, Anti-Virus Endpoint Security, Spam Filtering, Email Hosting, and WordPress Website Hosting.


Common Questions

  • What is helpdesk? Our helpdesk package gives your users the remote support they need for their devices and applications.
  • Why should we use your service? Our team can resolve the average helpdesk ticket in 15 minutes, whereas the average self help time spent is 1 hour.
  • How does eCreek bill? eCreek bills on a per user basis.
  • How do I open a ticket? You can open a ticket anytime by sending an email to We are alerted on our phones and PCs when a new ticket is opened. You will be notified again when the ticket has any status changes. 
  • Are projects included in helpdesk? Customers utilizing our helpdesk package get a discounted rate for projects. IE: Server upgrades, Cloud migration, network build-outs, and any other onsite projects.
  • How do I see the work that has been completed? We use a ticketing software to track all issues reported and can provide a monthly report.
  • What is your average response time? The response time depends on the urgency of the issue; mission critical issues are our top priority and most helpdesk issues are resolved within the same business day.


In today’s environment we all use the cloud to some extent, and reliance on the cloud will continue to grow. eCreek provides a full range of cloud services from email security to cloud architecture:

  • Server Hosting
  • Email Security
  • Desktop Security
  • Endpoint Security
  • Data Backup
  • Business Continuity & Disaster Recovery

Whether your cloud needs are limited to security and backup or you’re looking for a full cloud environment, eCreek can help you create and manage your solution.