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All-in-One IT Solutions

eCreek Solutions Group lets you pick and choose the services you need for your business, including the following:

HELPDESK

eCreek’s monthly helpdesk service is a package to provide remote IT support on a per user basis to support your team, devices and applications. Increase efficiency and gain productivity by using our talented IT team.

eCreek’s Helpdesk Package includes:

  • Unlimited remote support on weekdays during business hours.
  • After hours “Urgent Care” available
  • Support for Servers, Desktops, Laptops, Mobile Phones, Tablets, Remote Agents, VPN Workstations, and Printers
  • Vendor and Carrier Management
  • 24/7 Automated system monitoring.
  • Patch Management
  • Domain Management
  • Sourcing and Purchasing
  • A la carte options available: Cloud Backup, Anti-Virus Endpoint Security, Spam Filtering, Email Hosting, and WordPress Website Hosting.

Common Questions

  • What is helpdesk? Our helpdesk package gives your users the remote support they need for their devices and applications.
  • Why should we use your service? Our team can resolve the average helpdesk ticket under 15 minutes, whereas the average self-help time spent is more than 1 hour. What is one hour of your time worth?
  • How does eCreek bill? eCreek bills on a per user basis.
  • How do I open a ticket? You can open a ticket anytime by sending an email to support@ecreekgroup.com. We are alerted on our phones and PCs when a new ticket is opened. You will be notified again when the ticket has any status changes. 
  • Are projects included in helpdesk? Customers utilizing our helpdesk package get a discounted rate for projects. IE: Server upgrades, Cloud migration, network build-outs, and any other onsite projects.
  • How do I see the work that has been completed? We use a ticketing software to track all issues reported and can provide a monthly report.
  • What is your average response time? The response time depends on the urgency of the issue; mission critical issues are our top priority. Even most non-urgent issues are resolved within the business day.
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CLOUD

We act as a vendor agnostic technology consultant. We work with a broad section of suppliers to get you the best product and a superior value. We streamline the research and purchasing process while providing you with concierge level support.

Backup and Recovery
Endpoint and Server Security
Back Up and Disaster Recovery
Firewall
Hosted Exchange
Email Protection and Continuity
Email Encryption
Email Archiving
Encryption
Security Incident and Event Monitoring (SIEM)
Hosted Infrastructure
Intrusion Detection / Intrusion Prevention
Network Monitoring

Web Protection
Data Loss Prevention
Business Continuity
Mobile Device Management
Multi Factor Authentication
Network Support
Desktop as a Services
Vulnerability Management
Virtualization
Data Migration
Network Infrastructure
Forensic Data Analysis
Hardware Sourcing