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IT Solutions

eCreek Solutions Group lets you pick and choose the services you need for your business, including the following:

 

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                Unlimited Remote IT Helpdesk 
               Projects for Servers, Networks, and Devices
                Network and Carrier Support
               Vendor Management
                Phones as a Service
               Consulting
                Sourcing
               Cabling
FIND OUT MORE!

HELPDESK

eCreek’s monthly helpdesk service is a package to provide remote IT support on a per user basis to support your team, devices and applications. Increase efficiency and gain productivity by using our talented IT team.

eCreek’s Helpdesk Package includes:

  • Unlimited Remote Support 
  • Support for Servers, Desktops, Laptops, Mobile Phones, Tablets, Remote Agents, VPN Workstations, and Printers
  • Vendor and Carrier Management
  • Domain Management
  • Sourcing and Purchasing
  • A la carte options available: Cloud Backup, Anti-Virus Endpoint Security, Spam Filtering, Email Hosting, and WordPress Website Hosting.

 

Common Questions

  • What is helpdesk? Our helpdesk package gives your users the remote support they need for their devices and applications.
  • Why should we use your service? Our team can resolve the average helpdesk ticket in 15 minutes, whereas the average self help time spent is 1 hour.
  • How does eCreek bill? eCreek bills on a per user basis.
  • How do I open a ticket? You can open a ticket anytime by sending an email to support@ecreekgroup.com. We are alerted on our phones and PCs when a new ticket is opened. You will be notified again when the ticket has any status changes. 
  • Are projects included in helpdesk? Customers utilizing our helpdesk package get a discounted rate for projects. IE: Server upgrades, Cloud migration, network build-outs, and any other onsite projects.
  • How do I see the work that has been completed? We use a ticketing software to track all issues reported and can provide a monthly report.
  • What is your average response time? The response time depends on the urgency of the issue; mission critical issues are our top priority and most helpdesk issues are resolved within the same business day.
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CLOUD SERVICES

In today’s environment we all use the cloud to some extent, and reliance on the cloud will continue to grow. eCreek provides a full range of cloud services from email security to cloud architecture:

  • Server Hosting
  • Email Security
  • Desktop Security
  • Endpoint Security
  • Data Backup
  • Business Continuity & Disaster Recovery

Whether your cloud needs are limited to security and backup or you’re looking for a full cloud environment, eCreek can help you create and manage your solution.