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IT Solutions

HELPDESK

eCreek’s monthly helpdesk service is a package to provide remote IT support on a per user basis to support your team, devices and applications. Increase efficiency and gain productivity by using our talented IT team.

eCreek’s Helpdesk Package includes:

  • Remote Support 
  • Support for Servers, Desktops, Laptops, Mobile Phones, Tablets, Remote Agents, VPN Workstations, and Printers
  • Vendor and Carrier Management
  • Domain Management
  • Sourcing and Purchasing
  • A la carte options available: Cloud Backup, Anti-Virus Endpoint Security, Spam Filtering, Email Hosting, and WordPress Website Hosting.

 

Common Questions

  • What is helpdesk? Our helpdesk package gives your users the remote support they need for their devices and applications.
  • Why should we use your service? Our team can resolve the average helpdesk ticket in 15 minutes, whereas the average self help time spent is 1 hour.
  • How does eCreek bill? eCreek bills on a per user basis.
  • How do I open a ticket? You can open a ticket anytime by sending an email to support@ecreekgroup.com. We are alerted on our phones and PCs when a new ticket is opened. You will be notified again when the ticket has any status changes. 
  • Are projects included in helpdesk? Customers utilizing our helpdesk package get a discounted rate for projects. IE: Server upgrades, Cloud migration, network build-outs, and any other onsite projects.
  • How do I see the work that has been completed? We use a ticketing software to track all issues reported and can provide a monthly report.
  • What is your average response time? The response time depends on the urgency of the issue, mission critical issues are our top priority and most helpdesk issues are resolved within the same business day.

 

GET SOLUTIONS

Phones as a service

eCreek offers a customized cloud phone system with competitive rates. We include a full feature set with hassle free customer service.

 

 

Why use Phones as a Service?

Save Money with Lower Monthly Rates and No Hidden Fees
Crystal Clear HD Quality Audio
Rapid Response Local Phone Support
Immediate Flexibility & Scalability
Includes Free Premium Features
Unlimited Local and Long Distance to Mexico & Canada
Customized Solutions to Fit Your Company’s Needs

 

Getting Started with eCreek Phones:

Step 1: We review your current bill to identify your existing services and pricing.
Step 2: We talk with you and your team to determine your wants and needs.
Step 3: We design the right plan for you.
Step 4: We start the process of porting your existing phone numbers.
Step 5: We build your dedicated cloud server and customize it to your needs.
Step 6: Install phones and provide training
Step 7: Go live after the scheduled phone port has completed

 

Common Questions

  • What is VoIP? Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

  • Can I keep my existing phone number? Are there costs involved? Yes, you own your phone numbers and the porting process is included. If you have more phone numbers than the number of user extensions requested, we can include this at a minimal cost.

  • How long for implementation? The process usually takes (2-4) weeks depending on your current phone provider.

  • How are we billed? eCreek bills per user extension, whether you use our equipment or purchase your own. For example: A customer using (1) phone number with (5) physical phones (user extensions), would be billed for the (5) extensions per month.

  • Is there a contract or cancellation fee? No, there is no contract or any hidden fees. We bill month to month and you may cancel at any time.

  • Is there a setup fee? There is no setup fee for (5) extensions or more.

  • Do features cost more?  All of the VoIP features are included at no additional cost.

  • Is international calling included? Calls made to Mexico and Canada are included at no additional cost. Additional international rates can be provided by request.  

  • Do I purchase my phones or do you provide them?  We can provide you with our equipment or recommend purchasing the Grandstream GXP2130 V2 model. We support many VoIP models including Polycom, Cisco, Avaya, and Linksys. In many cases we can use your existing equipment.

eCreek Solutions Group lets you pick and choose the services you need for your business, including the following:

  • 24×7 help desk for your employeesUser/Server/Device Support
  • Network and Carrier Support
  • Includes Servers, Desktops, Laptops, Mobile Phones, Tablets, Remote Agents, VPN Workstations, and Printers
  • Vendor Management
  • Phone system hosting and management
  • Consulting
  • Lead/List Data Management and Analytics
  • Cabling and Furniture
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CLOUD SERVICES

In today’s environment we all use the cloud to some extent, and reliance on the cloud will continue to grow. eCreek provides a full range of cloud services from email security to cloud architecture:

  • Server Hosting
  • Email Security
  • Desktop Security
  • Endpoint security
  • Data Backup
  • Business Continuity & Disaster Recovery

Whether your cloud needs are limited to security and backup or you’re looking for a full cloud environment, eCreek can help you create and manage your solution.