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Customized Solutions

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Founded in 2004, eCreek Solutions Group offers customized solutions for customer care, customer service center design & build, lead generation and managed IT services. Backed by the extensive knowledge and experience of industry veterans, eCreek Solutions Group caters to the individual needs of small businesses seeking affordable custom solutions.

eCreek has two locations in Denver, Colorado, each located on separate power grids within minutes of one another. The company maintains full redundancy on every level of its infrastructure including multiple phone carriers and internet providers. eCreek’s dedicated on-site IT team supports a full range of call center services.

HOW DO WE DO IT?

Our more than 65 combined years in the customer service center business gives us the experience and know how to manage your customer care, from training to processing requests to upselling.

  • We quickly acquire the pertinent information from your subject matter experts and convert it into real-time training for agents, creating an intuitive learning management system.
  • We put agents through simulated learning programs that use real life scenarios and performance readiness indicators to ensure mastery of key sales tactics.

IT’S ALL IN THE DATA

We also work with you in developing a data retrieval plan through customer interaction that delivers useful and relevant information for improving your business and customer care experience.

We have developed proven methods for enhancing the customer experience, whether for Fortune 500 companies or the neighborhood insurance agency. We make processes more efficient while coaching the performance of each individual agent. We deliver operational efficiencies, reduced costs per call and reinforce our commitment to providing superior customer satisfaction. Most importantly, our customized solutions are better suited for the needs of small businesses requiring less than 50 seats vs. the all-or-nothing packages offered by mega corporations.

Our Customer Care offerings:

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   24 hour customer service (voice, email, live chat, social media monitoring, web forums)
   Sales support – up-sell and cross-sell programs
   Technical and product support
   Provisioning and order processing
 Platform as a solution (PAAS)

At eCreek Solutions, we also recognize that some business owners prefer to own and operate the entire customer connection process, from the agent to the IT support service. eCreek Solutions has the know-how and experience to create a full-featured inbound or outbound call center, from the ground up. As an experienced leader in designing, building, and managing contact centers, we can provide the guidance needed to build a call center facility, no matter how small. We can add new capabilities and technologies to your existing center, assisting with PBX, IVR or call routing designs, deploying predictive dialers, or migrating to a cloud-based contact center. In other words, we can customize a scalable solution tailored to your specific needs.

IT MANAGED SERVICES

The costs of building out your own IT infrastructure for a small business can be prohibitive. Managing servers, desktops, help desk and internal staffing can be burdensome and expensive. Let the IT professionals at eCreek Solutions Group provide managed services for your IT needs.

eCreek Solutions Group lets you pick and choose the services you need for your business, including the following:

  • 24×7 help desk for your employees

    User/Server/Device Support

    Network and Carrier Support

    Includes Servers, Desktops, Laptops, Mobile Phones, Tablets, Remote Agents, VPN Workstations, and Printers

    Vendor Management

    Phone system hosting and management.

    Consulting

    Lead/List Data Management and Analytics

    Cabling and Furniture

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