Call Us: 720.524.0250

Customized Solutions


Founded in 2004, eCreek Solutions Group offers customized solutions for customer care, customer service center design & build, lead generation and managed IT services. Backed by the extensive knowledge and experience of industry veterans, eCreek Solutions Group caters to the individual needs of small businesses seeking affordable custom solutions.

eCreek has two locations in Denver, Colorado, each located on separate power grids within minutes of one another. The company maintains full redundancy on every level of its infrastructure including multiple phone carriers and internet providers. eCreek’s dedicated on-site IT team supports a full range of call center services.


Our more than 65 combined years in the customer service center business gives us the experience and know how to manage your customer care, from training to processing requests to upselling.

  • We quickly acquire the pertinent information from your subject matter experts and convert it into real-time training for agents, creating an intuitive learning management system.
  • We put agents through simulated learning programs that use real life scenarios and performance readiness indicators to ensure mastery of key sales tactics.


We also work with you in developing a data retrieval plan through customer interaction that delivers useful and relevant information for improving your business and customer care experience.

We have developed proven methods for enhancing the customer experience, whether for Fortune 500 companies or the neighborhood insurance agency. We make processes more efficient while coaching the performance of each individual agent. We deliver operational efficiencies, reduced costs per call and reinforce our commitment to providing superior customer satisfaction. Most importantly, our customized solutions are better suited for the needs of small businesses requiring less than 50 seats vs. the all-or-nothing packages offered by mega corporations.

Our Customer Care offerings:

   24 hour customer service (voice, email, live chat, social media monitoring, web forums)
   Sales support – up-sell and cross-sell programs
   Technical and product support
   Provisioning and order processing
 Platform as a solution (PAAS)

At eCreek Solutions, we also recognize that some business owners prefer to own and operate the entire customer connection process, from the agent to the IT support service. eCreek Solutions has the know-how and experience to create a full-featured inbound or outbound call center, from the ground up. As an experienced leader in designing, building, and managing contact centers, we can provide the guidance needed to build a call center facility, no matter how small. We can add new capabilities and technologies to your existing center, assisting with PBX, IVR or call routing designs, deploying predictive dialers, or migrating to a cloud-based contact center. In other words, we can customize a scalable solution tailored to your specific needs.


eCreek Solutions Group provides the technical expertise and multichannel infrastructure for your inbound technical support and customer service needs, whether it’s via telephone, email or live chat. We train and coach agents to deliver loyalty-building customer service and technical support that can improve overall operational efficiencies, boost sales and result in higher customer satisfaction. With our mixture of online support, live interaction, self service, and social media, we can handle all of your customer care needs. Whether you need 5 agents or 50, eCreeks Solutions is a flexible service partner helping small businesses and enterprises answer customer care and billing questions and provide technical support.

Our inbound customer care solutions enable the following:

  • Manage costs with scalable solutions that align the number of agents to the daily volume of customer requests
  • Provide multilingual agents
  • Adjust messaging quickly for new sales campaigns
  • Provide licensed agents for specific projects