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Customer Care

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eCreek Solutions Group provides the technical expertise and multichannel infrastructure for your inbound technical support and customer service needs, whether it’s via telephone, email or live chat. We train and coach agents to deliver loyalty-building customer service and technical support that can improve overall operational efficiencies, boost sales and result in higher customer satisfaction. With our mixture of online support, live interaction, self service, and social media, we can handle all of your customer care needs. Whether you need 5 agents or 50, eCreeks Solutions is a flexible service partner helping small businesses and enterprises answer customer care and billing questions and provide technical support.

Our inbound customer care solutions enable the following:

  • Manage costs with scalable solutions that align the number of agents to the daily volume of customer requests
  • Provide multilingual agents
  • Adjust messaging quickly for new sales campaigns
  • Provide licensed agents for specific projects
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24/7 HELP DESK

When the phones are ringing after hours, are your customers receiving the help they so desperately need? At eCreek Solutions, we understand the importance of acquiring new customers while maintaining the existing ones. Our 24/7 Help Desk services ensures help around the clock. Our trained professionals will provide your customers with the answers they need, and can escalate issues according to priority. Contact us today and allow us to be the voice for your customers, 24 hours a day, 7 days a week.

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