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About Us

OUR LEADERSHIP TEAM

Scott Larson

President and Founder

Scott Larson founded eCreek Solutions Group after building more than 20 years of experience in the call center industry working his way from entry level agent to vice president of Customer Service, Sales and Call Center Operations for Dish Network, a multi-billion dollar satellite TV company.  During his tenure at Dish, he grew the call center organization from one center with 30 agents serving 30,000 customers to 12 contact centers with approximately 8,000 agents serving more than 10 million customers.  Prior to Dish, he held operation and leadership positions for CPSI Marketing Services, United Artists and cable TV’s Tele-Communications Inc (TCI). He holds a B.S. in Economics and Business Administration from the University of Nebraska-Kearney.

 

Colter Strahan

Vice President, Information Technology

Colter Strahan is a veteran of eCreek Solutions Group, having started at its inception in 2004. Since then, he is responsible for architecting, designing and implementing solutions for more than 50 clients.  His prior work included IBM where he supported a variety of IBM clients.  Colter is responsive, flexible and adept in customizing solutions to fit every situation. He recently implemented a growth strategy that doubled the size of the State of Colorado’s inbound mental health line.

David Badger

Vice President, Business Development

David Badger was one of the founding Partners of eCreek Solutions Group in 2003. His diverse background includes over 20 years of call center capabilities ranging from the introduction of the pay per call industry, to representing the largest outsourcing call center of its kind, now Convergys. He was a leader in strategic call center acquisition for WPP, and has successfully represented, secured, managed, grown and sold multiple call center and entrepreneurial endeavors.

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Isaac Falkowski

Director, Client Services

Isaac has been with eCreek for 10 years, where he has handled a wide range of responsibilities from Command Center and Program Management, to Compliance and Client Services. Isaac has managed the planning and buildout of multiple 200 seat call centers, and has been instrumental in developing eCreek into the company it is today. He has a wealth of knowledge about call center management, reporting systems, technical support, and client / vendor relationships. Isaac is detail oriented, excels at communication, and is focused on ensuring that eCreek continues to deliver world class service to all of their clients.